Reference

What governs your account and how we operate

Using nbaje means you accept a set of clear terms that define what we can offer, what you can do, and how disputes are handled.

Eligibility by local lawbKash, Nagad, Rocket in scopeAccount terms apply on registrationJurisdiction-dependent accessContact us to request changes
nbaje What governs your account and how we operate
LEGAL CONTACT PATHS

Reach us about a legal or policy matter

If you have a question about your rights under these terms, want to request a change to your account data, or need clarification on how a specific policy applies in Bangladesh, we have direct contact paths available. Queries about bKash, Nagad, or Rocket transaction records linked to your account should include your registered mobile number so we can locate your file.

Team online

Live Chat

Open the chat widget from any page on nbaje. Describe your legal query and a team member will pick it up directly — no need to navigate away from the page.

Email Support

Send detailed legal or data requests by email. Include your account reference and the specific policy section you are asking about so we can respond accurately.

Account Help Portal

Log in and visit the Help section to submit a formal policy or data query. Attach any relevant bKash, Nagad, or Rocket transaction IDs to speed up our review.

HOW WE HANDLE POLICY

Data handling, security and your account rights

We hold account data only as long as necessary under the rules that apply to our operation. You can ask us what data we hold, request corrections, or ask for deletion where no retention obligation prevents it. Account security uses standard SSL encryption across all sessions, and wallet verification steps — such as confirming your bKash or Nagad number against your registered mobile — are part of how we protect your account from unauthorised access.

Data Retention

We keep account records, including linked bKash, Nagad and Rocket transaction logs, for the period required by applicable rules — not indefinitely. You can ask what we hold.

Cookie Policy

We use session and analytics cookies to keep your login active and improve how the site performs on mobile. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login session is protected by SSL. Wallet actions — deposits or withdrawals via bKash, Nagad or Rocket — require PIN confirmation on the payment provider's side as a second layer.

Requesting Changes

To correct or delete account data, contact us via live chat or email with your account reference. We process requests in line with the retention rules that apply to your region.

Common legal questions from our account holders

These are the questions we receive most often about how our legal terms work, what rights you have over your account data, and what to do if something is unclear. If your question is not here, use live chat or email to get a direct answer.

Yes. Opening an account and proceeding to use the platform — including linking bKash, Nagad or Rocket — constitutes acceptance of the terms active at that time.

Access depends on your local law and the eligibility rules for your region. We do not make that determination for you — check current Bangladesh regulations before proceeding with account activity.

We hold registration details, login history, and transaction records linked to your payment methods — including bKash, Nagad and Rocket. Contact us to request a summary of what we hold.

You can request deletion where no legal retention obligation applies. Submit a request via email or the account help portal with your account reference and we will review it promptly.

The version of our terms displayed on this page at the time of your next login is the binding version. We aim to notify account holders of material changes through the platform.

Use live chat for quick clarifications or email for formal data requests. Include your registered mobile number and any relevant bKash, Nagad or Rocket transaction IDs to help us respond accurately.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.