Reference

Terms That Govern Your nbaje Account

These terms set out what you agree to when you open and use an account on nbaje — covering deposits via bKash, Nagad and Rocket, how your wallet works, and what we expect from you.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketAccount Suspension PolicyJurisdiction Conditions
nbaje Terms That Govern Your nbaje Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team handles terms-related queries through the channels below. We aim to respond to account and policy questions within one business day.

Live Chat Open the chat widget from any page on nbaje to ask about account conditions, wallet rules or a specific clause in these terms.
Email Support Send a detailed query to our support address for written confirmation of how a specific term applies to your account situation.
Help Centre The help centre covers common terms questions — account limits, wallet verification steps, and what happens during a review.
ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Your account security and the fair application of these terms are things we take seriously. Here is how we handle the areas that matter most to you.

Account Security

We use encrypted connections for every login and transaction. If we detect unusual access, we may ask you to re-verify via OTP before the session continues.

Data Handling

Personal details you provide when opening your account are used only for verification, wallet processing via bKash or Nagad, and support. We do not sell your data.

Requesting Changes

To update your registered mobile number or payment details, contact support with your account ID. Changes go through a verification step before they take effect.

Account Retention

We retain account records for as long as required by the rules of the regions we operate in. You may request a summary of your data by contacting support in writing.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes and what to do if something goes wrong.

Account eligibility depends on your local law and the regions where nbaje is available. You must meet the age requirement set by your jurisdiction and confirm you are not accessing the platform from a restricted region.

No. Your deposit must come from a mobile wallet registered in your own name. Using another person's bKash, Nagad or Rocket account breaches these terms and may result in your account being suspended.

We post the revised terms with the effective date. If you continue using your account after that date, you are treated as having accepted the update. We recommend checking this page when you receive a notice from us.

Contact support in writing with your account ID and a description of what you need. We will process the request in line with the data retention rules that apply in your region.

Raise it through live chat or email support with your account ID and the specific clause you are questioning. We will review the case and respond with a written explanation of how the term was applied.

These terms apply to your account use, but local law in Bangladesh takes precedence where there is a conflict. Access and service availability depend on eligible regions, and it is your responsibility to confirm that using the platform is lawful where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.